TERMS AND CONDITIONS

PLEASE OBSERVE TERMS AND CONDITIONS HERE BELOW EXPLAINED. WHEN PURCHASING OR VISITING THIS WEBSITE YOU ARE REMINDED THAT YOU AUTOMATICALLY AGREE TO THE FOLLOWING TERMS AND CONDITION. ANY ALTERNATIVE TERMS AND CONDITIONS ON THE PART OF THE CUSTOMER SHALL NOT APPLY UNLESS WE SHOULD CONFIRM THESE IN WRITING. THERE ARE NO SUPPLEMENTARY AGREEMENTS.

 

01 PAYMENT

ALL SALES ARE FINAL FROM THE MOMENT PAYMENT IS TAKEN. NO GOODS WILL BE SHIPPED WITHOUT PAYMENT. 

 

02 RETURNS

TO INITIATE A RETURN, PLEASE CONTACT OUR STUDIO TEAM AT STUDIO@DOMSEBASTIAN.COM TO ASSIST YOU WITH THE RETURN PROCESS. DOM SEBASTIAN ADHERES TO A STRICT NO-PAPER POLICY, SO AS TO REDUCE WASTE. THIS IS WHY SHIPMENTS DO NOT INCLUDE A RETURN SLIP INSIDE THE BOX. PLEASE MAKE SURE TO INCLUDE YOUR UNIQUE ORDER NUMBER, THE NAME OF THE ITEM(S) IN QUESTION AND THE REASON FOR THE RETURN REQUEST. PLEASE NOTE, WITH REMIX SPECIFIC ITEM(S) WE DO NOT OFFER REFUNDS OR EXCHANGE FOR CHANGE OF MIND UNLESS THE ITEM IS DEEMED FAULTY. 

WE RESERVE THE RIGHT TO REQUEST PHOTOGRAPHIC EVIDENCE TO SUPPORT ANY RETURNS REGARDING DEFECTIVE MERCHANDISE BEFORE AUTHORISING ANY RETURN. PLEASE BE AWARE THAT WE HAVE THE RIGHT TO DECLINE UNAUTHORISED RETURNS AND WON’T ACCEPT ANY ITEMS THAT HAVE BEEN WORN, WASHED OR HAVE BEEN SUBJECT OF ALTERATIONS FROM THEIR ORIGINAL STATE AT TIME OF DELIVERY.

ONCE THE WRITTEN REQUEST IS RECEIVED, WE WILL FORWARD A WRITTEN CONFIRMATION TO THE CUSTOMER INCLUDING THE RETURN AUTHORISATION NUMBER. CUSTOMER MUST WRITE THIS RETURN AUTHORISATION NUMBER EXTERNALLY ON THE BOX.

THE RETURNED MERCHANDISE MUST BE IN THE SAME CONDITION AS IT WAS SOLD AND REPACKED IN AS CLOSE AS POSSIBLE TO THE WAY IT WAS RECEIVED.

EVERY RETURN MUST BE AUTHORISED BEFOREHAND AND FORWARDED TO OUR RETURN ADDRESS FULLY TRACKED. IF AGREED THAT THE PRODUCT IS OF DEFECTIVE NATURE, DOM SEBASTIAN WILL BE IN CHARGE OF COVERING RETURN SHIPPING COSTS.

IN ANY CASE ITEM(S) ARE NO LONGER IN STOCK OR ARE FROM A LIMITED RUN COLLECTION YOU WILL BE ISSUED A FULL REFUND MINUS THE COST OF SHIPPING. ALL OUT OF STOCK/LIMITED ITEMS ARE NON EXCHANGEABLE UNLESS ITEM(S) HAVE BEEN DEEMED FALUTY BY A MEMBER IN THE STUDIO.

WE HAVE THE RIGHT TO FULLY INSPECT ANY RETURNED MERCHANDISE IN ORDER TO ESTABLISH IF AN EXCHANGE IS POSSIBLE. COSTS OF DELIVERY FOR RETURNED GOODS TO BE SHIPPED BACK TO THE SAME CUSTOMER ISSUING THE RETURN REQUEST WILL HAVE TO BE COVERED BY THE CUSTOMER.

 

03 MODIFYING OR CANCELLING YOUR ORDER

MODIFYING OR CANCELLING AN ORDER IS POSSIBLE SO LONG AS THE ITEM(S) HAVE NOT YET ENTERED THE PACKAGING OR SHIPMENT PHASES. PLEASE CONTACT STUDIO@DOMSEBASTIAN.COM WITH YOUR UNIQUE ORDER NUMBER AND OUR TEAM WILL HELP FACILITATE ANY CHANGES BEFORE THE ORDER ENTERS THE SHIPPING QUEUE. 

 

FOR FURTHER INFORMATION PLEASE CONTACT US AT: STUDIO@DOMSEBASTIAN.COM